System support
- Administration of end user equipment (desktops and laptops, printers, including software, servicing of end user equipment)
- Server management, including applications, continuous monitoring
- Administration of communication infrastructure (WAN, LAN) and data networks, including permanent monitoring, remote monitoring and management (monitoring of active data network elements, troubleshooting)
- APV operation on company’s own servers, hosting
- Comprehensive print solutions
- Internet - Internet connectivity with a guaranteed speed
- Email - creation, operation and management of DNS servers
- Websites - design, creation and maintenance
Outsourcing
Assignment of IS/IT management to an external contractor for consideration.
Advantages:
- more focus on core business
- reduce and plan the costs of IT/IS
- using new and advanced technologies
- solution of the lack of qualified personnel, security
Partial outsourcing – clients possess their own hardware devices and software licenses, we provide operation, maintenance and development using our hardware and software specialists, including remote monitoring and remote administration. Flat rate per month, according to required services.
Full outsourcing – we provide all care, including HW and SW equipment
Based on the SLA (Service Level Agreement) - defines the services and guarantees.
We guarantee the operation of critical technologies in the whole territory of the Czech Republic, 24/7
Helpdesk
Place of service performance:
Ruská 60
Ostrava-Vítkovice, 706 02
Contact:
+420 595 952 088 working days from 6.00 a.m. to 4.00 p.m.
+420 724 813 162 working days from 6.00 a.m. to 4.00 p.m.
+420 602 586 926 working days from 6.00 a.m. to 4.00 p.m. on-call emergency
E-mail: helpdesk@vitkovice.cz